# San Leandro Chrysler Dodge Jeep Ram

## Case study

**October 2025**

**1,563 Calls (30 days)**

**304 Appointments**

**+119% Growth**

**$83K Profit Impact**

### The Situation

This CDJR dealership had no dedicated BDC team. Instead, service advisors were responsible for taking all incoming calls while also serving customers in the shop:

- Service advisors constantly interrupted while helping in-shop customers
- Long wait times for callers when advisors were busy
- No after-hours coverage whatsoever
- Advisors splitting attention between phone and customers in front of them
- Monthly appointments plateaued at around 205 per month
- Customer satisfaction suffering due to distracted service

### The Solution

The dealership implemented Flai to completely take over all service call handling:

- 100% of service calls handled by Flai, 24/7
- No BDC team needed—Flai operates independently
- Service advisors freed to focus entirely on in-shop customers
- Zero wait time for callers—immediate answer every time
- After-hours coverage for the first time ever
- Automatic appointment scheduling and customer information collection

This transformation allowed service advisors to provide undivided attention to customers in the shop while Flai handled all phone traffic seamlessly.

### The Results

The impact was immediate and dramatic:

- **Doubled appointments**: Monthly appointments jumped from 205 to 448—a 119% increase
- **1,563 calls in 30 days**: Every single call answered immediately with no wait time
- **304 appointments**: Booked in the last 30 days alone, many outside business hours
- **24/7 availability**: First time capturing evening and weekend appointment requests

In just 30 days, the dealership generated an estimated **$83,000 in profit impact**. Service advisors report dramatically improved customer satisfaction from in-shop customers who now receive their full attention.

### Additional Benefits

- **Improved Shop Efficiency**: Service advisors can now focus 100% on customers in the shop, leading to faster service times and higher satisfaction
- **No Staffing Costs**: No need to hire a BDC team or additional phone staff—Flai handles unlimited calls simultaneously
- **Evening & Weekend Coverage**: Capturing appointments that were previously impossible without after-hours staff
- **Consistent Experience**: Every caller receives the same high-quality service regardless of time or volume

### Key takeaway

By completely removing the phone burden from service advisors, this CDJR dealership doubled their monthly appointments while simultaneously improving in-shop customer experience. Flai proved that you don't need a BDC team to provide world-class phone service—you just need the right AI solution.