San Leandro Chrysler Dodge Jeep Ram

Case study

October 2025

1,563 Calls (30 days)

304 Appointments

+119% Growth

$83K Profit Impact

The Situation

This CDJR dealership had no dedicated BDC team. Instead, service advisors were responsible for taking all incoming calls while also serving customers in the shop:

• Service advisors constantly interrupted while helping in-shop customers
• Long wait times for callers when advisors were busy
• No after-hours coverage whatsoever
• Advisors splitting attention between phone and customers in front of them
• Monthly appointments plateaued at around 205 per month
• Customer satisfaction suffering due to distracted service

The Solution

The dealership implemented Flai to completely take over all service call handling:

• 100% of service calls handled by Flai, 24/7
• No BDC team needed—Flai operates independently
• Service advisors freed to focus entirely on in-shop customers
• Zero wait time for callers—immediate answer every time
• After-hours coverage for the first time ever
• Automatic appointment scheduling and customer information collection

This transformation allowed service advisors to provide undivided attention to customers in the shop while Flai handled all phone traffic seamlessly.

The Results

The impact was immediate and dramatic:

• Doubled appointments: Monthly appointments jumped from 205 to 448—a 119% increase
• 1,563 calls in 30 days: Every single call answered immediately with no wait time
• 304 appointments: Booked in the last 30 days alone, many outside business hours
• 24/7 availability: First time capturing evening and weekend appointment requests

In just 30 days, the dealership generated an estimated $83,000 in profit impact. Service advisors report dramatically improved customer satisfaction from in-shop customers who now receive their full attention.

Additional Benefits

• Improved Shop Efficiency: Service advisors can now focus 100% on customers in the shop, leading to faster service times and higher satisfaction
• No Staffing Costs: No need to hire a BDC team or additional phone staff—Flai handles unlimited calls simultaneously
• Evening & Weekend Coverage: Capturing appointments that were previously impossible without after-hours staff
• Consistent Experience: Every caller receives the same high-quality service regardless of time or volume

Key takeaway

By completely removing the phone burden from service advisors, this CDJR dealership doubled their monthly appointments while simultaneously improving in-shop customer experience. Flai proved that you don't need a BDC team to provide world-class phone service—you just need the right AI solution.